Privacy Policy

Privacy Policy

Welcome to HurricaneSoft. To help you use our services with confidence, this Privacy Policy explains:

• What personal information we collect about you and why we collect it
• How we use your personal information, and
• The choices and rights you have regarding your personal information

This Privacy Policy applies to the official website and installation services provided by HurricaneSoft (referred to as "we," "us," or "the Company") at hurricanesoft.com.tw. We process your personal data in accordance with Taiwan's Personal Data Protection Act (PDPA) and applicable regulations. We will publish any updates to this policy on this page. By continuing to use our services after the effective date, you accept the updated policy.

Data We Collect

The types of personal data we collect depend on the service features you use and applicable laws.

Data You Provide Directly

• Contact information: name, email address, and phone number
• Installation service details: your operating system, preferred communication platform, and any service notes
• AI subsidy assessment questionnaire: your responses to the assessment form and contact information submitted on the subsidy assessment page
• AI customer service chat logs: the content of your conversations with our AI chatbot and the associated session identifier
• Email inquiries: the content of messages you send to our service email address
• Any other information you voluntarily provide to us
• Payment data: payments on this site are processed through PayPal. Payment information (including credit card numbers) is collected and stored directly by PayPal — we do not store your credit card number on our servers

Data We Collect Automatically

• Website access logs, including pages visited and actions taken
• Your IP address
• Device and browser information such as operating system, browser type and language, and network provider
• Data collected through cookies and similar technologies (see the Cookie section below)
• Approximate location data (derived from IP address)
• Anonymized website usage data aggregated by Google Analytics (GA4), including page views, session duration, and traffic sources

Data From Third-Party Services

• Google Analytics: anonymized website traffic statistics and behavioral analytics
• Google Fonts: network requests required for font rendering (no personally identifiable data involved)
• PayPal: payment verification data (processed by PayPal under its own privacy policy)
• Anthropic: the underlying service powering our AI chatbot — your chat messages are transmitted to Anthropic for processing
• Google OAuth: when you sign in to certain HurricaneSoft products or admin portals via Google, we receive basic account information provided by Google (email address and name)
• We do not share your personal data with any third parties beyond those listed above, except as required by law

Why We Collect Your Data

We use your data for the following purposes:

To Provide and Fulfill Services

To fulfill our contractual obligations, we process necessary data to:

• Process installation service orders and arrange service delivery
• Maintain and operate all features of this website
• Verify and confirm payments through PayPal
• Deliver the products and services you request
• Send service confirmation notices and follow-up communications

To Improve Service Quality and User Experience

To provide a better service, we have a legitimate interest in collecting and processing data to:

• Analyze website usage to improve site structure and content
• Develop and enhance our products and services
• Maintain and manage our customer relationships
• Improve the accuracy and response quality of our AI customer service
• Provide service recommendations suited to your needs
• Respond to your inquiries and provide customer support
• Send HurricaneSoft service information and promotional offers via email (you may unsubscribe at any time)
• Send important updates, security notices, and service announcements
• Process AI subsidy assessment data to deliver personalized evaluation results and follow-up consulting

Website Analytics (No Personalized Advertising)

We do not serve personalized advertisements, and we do not sell or provide your personal data to advertisers. We use Google Analytics solely for anonymized website traffic analysis for the following purposes:

• Understanding how visitors discover and navigate our website in order to improve the user experience
• Analyzing anonymized traffic sources and page-view metrics to evaluate service effectiveness

To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) or disable cookies in your browser settings.

To Maintain Service Security

Ensuring service security and preventing misuse is an important responsibility of the Company. See our Terms of Service for details.

To maintain website security, prevent fraud, and ensure appropriate use of our services, we have a legitimate basis to process data to:

• Monitor and analyze website access logs to detect anomalous behavior
• Review AI chatbot conversations to ensure service quality and prevent abuse
• Respond to lawful requests from competent authorities or take legal action where necessary

For the purposes described above, we may perform necessary analysis and processing of collected data.

Your Rights & Choices

Under Taiwan's Personal Data Protection Act (PDPA), you have the right to: inquire about or review your personal data, request a copy, request correction or supplementation, request that we cease collection, processing, or use, and request deletion.

If you have subscribed to our newsletter or marketing notices, you may unsubscribe at any time via the unsubscribe link in the email, or by contacting us at service@hurricanesoft.com.tw. Please note that even after unsubscribing from marketing communications, you may still receive essential notices directly related to your orders or services.

Email Marketing Notices

We send service information and promotional offers via email. You may unsubscribe from marketing emails at any time using the unsubscribe link in any such email or by contacting our customer service.

Opting Out of Google Analytics Tracking

If you wish to opt out of anonymized statistical analysis by Google Analytics, you may do so by installing the Google Analytics Opt-out Browser Add-on officially provided by Google (compatible with Chrome, Firefox, Safari, Edge, and other major browsers).

You may also manage or clear cookies in your browser settings to limit data collection by this website and third-party services.

Accessing Your Personal Data

Upon request, we will provide you with a copy of your personal data in electronic format within a reasonable timeframe, along with an explanation of the purposes for which it was collected and how it is being used.

Your Other Data Subject Rights

You have the right to request correction of inaccurate data, request deletion of your personal data, or request that we restrict how we process your data. You may also withdraw any previously given consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all data subject requests within a reasonable timeframe. If you are located in the European Economic Area (EEA) and believe we have not adequately addressed your privacy concern, you may file a complaint with your local data protection authority.

To exercise any of the above rights, please contact us using the details in the "Contact Us" section below. We will respond in accordance with the Personal Data Protection Act and other applicable laws.

Cookies and Similar Technologies

This website uses cookies and similar technologies to deliver website functionality, analyze usage, and maintain session state. We use two main categories of cookies: (1) Functional cookies, which maintain your session and operational preferences; and (2) Analytics cookies, used by Google Analytics to anonymously aggregate website traffic data. We do not use advertising tracking cookies. Third-party partners (such as Google Analytics and PayPal) may use cookies in accordance with their respective privacy policies.

You can manage or disable cookies in your browser settings. Disabling certain cookies may affect the normal functioning of some website features.

How We Protect Your Data

Security

We continuously implement technical and administrative security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted transmission (HTTPS), and regular security reviews.

Data Retention

We retain your personal data only for as long as necessary to provide our services, or for the minimum retention period required by applicable law. For example, checkout form data is retained for a reasonable business period after service completion; AI subsidy assessment lead data is periodically reviewed and cleaned up after follow-up contact is completed. If you request deletion of your personal data, we will action the request upon verification, except where retention is required by law (e.g., transaction records, litigation-related data).

Contact Us